Strategic Sourcing / Procurement Manager en Englewood, CO, US a TTEC

Fecha de publicación: 8/19/2018

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TTEC is seeking an experienced Strategic Sourcing Manager focusing on Indirect Procurement to join our Enterprise Services team at our Global Corporate Headquarters, based in Denver, Colorado.


What you’ll be doing : 
The Sourcing/Procurement Manager is the primary support for the Sourcing team’s internal customers, addressing the sourcing needs of their assigned business partners and acting as their key contacts.  Sourcing Managers will be assigned corporate services categories, such as, Marketing, Contracts, Accounting, Tax, or Facilities as well as a key internal customer, such as HC, or Finance. For their assigned category, Sourcing Managers are to develop a deep understanding of the supply base and best-in-class sourcing practices in that industry, applying that knowledge to TTEC’s advantage.  For their internal customer, Sourcing Managers act as a single point of contact for a broad range of issues, facilitating the navigation of the procurement process for the internal customer, working with other members of the team when outside of their assigned sourcing category.


What you’ll bring to us :

  • Provide deep functional and technical strategic sourcing and procurement expertise in various categories and develop, manage, and implement strategic sourcing initiatives.   
  • Develop category and supplier strategies proactively and collaboratively through on-going market and spend analysis.
  • Develop excellent customer service to our business partners, addressing their sourcing needs with a sense of urgency and evangelize and improve TTEC procurement policies and standards within assigned client group(s) and across the enterprise.
  • Assist in the overall strategy for the respective categories. Effectively plan and lead the negotiation strategy for complex sourcing events (RFPs). Manage the negotiation of contract terms and conditions, cost savings, service levels, and performance standards to meet desired outcomes.
  • Achieve the best value and lowest risk in by leveraging our spend and negotiating favorable pricing and terms through formal RFPs.
  • Develop a high-quality supply base for the assigned category, with suppliers who are positioned to meet TTEC’s current and future needs. 
  • Manage an evaluation process to assess supplier capabilities, financial stability, and on-going performance using Key Performance Indicators (KPIs) and scorecard development
  • Keep up with industry trends in the assigned categories and develop influential relationships with key supplier contacts
  • Track category spend, as well as developing and implementing a cost savings plan for the category


What skills you’ll need :

  • BA/BS or equivalent experience
  • 6 years in Sourcing/Procurement environment
  • Capability in applied spend analytics, ERP and leading edge Sourcing Tools, Processes and strategies
  • Excellent relationship management skills
  • Proven experience in sourcing relevant procurement agreements resulting in cost savings and ease of administration
  • A drive to deliver excellent customer service


Who We Are :
TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients.  Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TTEC’s business processes and operations.


What We Offer :

  • Performance equity, variable incentive bonus plan, 401K company match, tuition reimbursement
  • Global career mobility, professional development, employee recognition programs
  • ‘Dress for your Day’ philosophy, opportunities for flexible and remote schedules
  • Cafeteria, fitness center, car detailing, dry cleaning, postal services, covered parking 
  • Rich wellness program and incentives
  • Access to local discounts in Denver for services and entertainment venues
  • Social activities including Boo at HQ, social hours, take your kids to work day, holiday luncheons & patio grill summer concert series


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TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer.