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Director of Client and Supplier Assurance Management

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At TTEC, we’re all about the Human Experience. Elevated. As a Director of Client and Supplier Assurance Management, known here at TTEC as an Employee Loyalty and Pride Specialist, working remotely in the US, you’ll be a part of creating and delivering amazing employee experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

This role manages key functional and compliance processes at the intersection of information security, supplier security and risk management. A comprehensive understanding of industry compliance frameworks and standards is required, especially as it relates to supplier and client services. The job also requires risk and control evaluation, the development of business and information security and technology mitigation strategies, and an ability to manage internal and external relationships.

During a Typical Day, You’ll 

  • Govern internal staff’s key performance indicators for new client assurance and supplier management tasks and assignments.
  • Flourish positive working relationships among internal staff, internal organizational departments and external clients and suppliers.
  • Sound knowledge and understanding of organizational information security policies, processes, tools, applications, and functions.
  • Solid understanding of internal organizational divisions and functions, with a key focus on communication delivery from line management to executives.
  • Facilitate, bridge, and maintain relationships between TTEC teams (including IT, Operations, IT Compliance, Legal, Procurement, Sales and supporting organizational departments), the potential new client’s security teams, and third-party and fourth-party suppliers.
  • Partner with internal departments to identify and review supplier candidates for optimal alignment to the organization’s information security, compliance, risk, and business models.
  • Identify security and compliance risks that require escalation to executives and leadership for remediation and resolution, including providing mitigation support for remediation efforts.
  • Review, oversee, negotiate, and collaborate with internal stakeholders and teams on commercial client and supplier agreements, statements of work (SOWs), master services agreements (MSA) and other contracts to ensure appropriate information security and industry compliance functions, processes, and requirements are met.
  • Manage and monitor suppliers’ adherence to stipulated information security and compliance deliverables.
  • Lead the organization’s global independent, third party, industry compliance audit assessment (e.g., PCI DSS, SOC 1 and SOC 2 Type II, ISO 27001, HITRUST, HIPAA) interviews and audit functions for supplier security and compliance management.

What You Bring to the Role

  • Advanced knowledge and understanding of Supplier Risk Management principles and tools.
  • Solid understanding and knowledge from a supplier standpoint of industry and regulatory compliance frameworks (e.g., PCI DSS; SOC 1 and SOC 2 Type II, SSAE 18 or current standard, ISO 27001/2, HITRUST, data protection laws (e.g., GDPA, DORA, HIPAA).
  • Working knowledge of information security risk assessments, compliance controls and safeguards, incident response practices, security infrastructure, technology terminology, and related procedures and methodologies.
  • Solid understanding of information security and compliance controls and safeguards, incident responses processes and security infrastructure.
  • Proven ability to analyze, multitask, and problem solve.
  • Highly proficient with Microsoft applications (e.g., Excel, Word, PowerPoint).
  • Bachelor’s degree in cyber security preferred.
  • Minimum 12 plus years’ experience in Information Security, and IT Compliance frameworks.

What You Can Expect

  • Dedication to your career growth and professional development
  • Actively diverse and inclusive culture 
  • Community-minded organization committed to giving back
  • Global team of curious lifelong learners guided by our company values
  • And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

Compensation and Benefits

  • The anticipated starting range for individuals expressing interest in this position is $140,000-150,000 annually.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way

Location/Division United States Job Requisition 03UOJ Work From Home Yes
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