Talent Acquisition Shared Services Coordinator

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.As a Talent Acquisition Shared Services Coordinator working hybrid in Novaliches, Quezon City, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

What You’ll Do
Have a passion for helping connect with their careers? In this role, you’ll manage candidate applications received through job postings across different job boards for associate and support positions in a high-volume recruitment operational environment.Your eye for talent and commitment to excellence will ensure that both candidates and clients receive top-notch experiences throughout the hiring process. From conducting pre-screening interviews to addressing candidate concerns and collaborating with international teams, you'll play a crucial role in connecting global talent with their new career.

You'll report to Sr. Team Lead, Human Capital. You’ll contribute to delivering amazing candidate experiences and support bringing talent to our award-winning team.

During a Typical Day, You’ll

• Move candidates along the various steps of the application process, complete pre-screening interviews over the phone, assist with concerns from candidates received through chat, email, or phone
• Process related tasks received from our partner onsite recruitment teams
• Work with global candidates from different backgrounds as we provide support to the United States, Canada, the United Kingdom, Ireland, Poland, New Zealand, Australia, and the Philippines. 
• Our support is global in scope and, as a high-volume recruitment team, requires you’re able to work in various shifts (specifically night and graveyard shifts)
• Deliver on different operational requirements such as meeting targets within deadline, closing hiring quotas, achieving required operational performance metrics, and processing candidate concerns in a timely manner
• Be prepared to be measured in different operational metrics, capable of meeting the prescribed threshold in performance scorecards for reliability, productivity and quality
• Maintain professionalism at all times, ensure the quality of your work, and deliver despite the changing shifts, requirements, and the rigors of operating a recruitment business

What You Bring to the Role

• Desire to achieve aggressive recruiting goals under tight deadlines in a dynamic operational work environment
• Strong desire to work and support global locations and to be placed in any shift as required by the business need
• Good communication skills and excellent people skills.
• Ability to speak professionally to candidates from different background regardless of the medium (phone, chat, etc.)
• Ability to learn and use recruitment technologies (Applicant Tracking Systems, Excel, SharePoint, and other internet-based systems and tools)
• Strong attention to detail, initiative, a high level of integrity, judgment, and follow-through

What You Can Expect

·Supportive of your career and professional development

·An inclusive culture and community minded organization where giving back is encouraged

·A global team of curious lifelong learners guided by our company values

·Ask us about our paid time off (PTO) and wellness and healthcare benefits

·And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/?manual for more information.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Hybrid