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Manager, Network Engineering

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Manager, Network Security Engineering
Remote / US shift

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Manager, Network Security Engineering working remotely in Araneta Cubao, Philippines, you will be a part of bringing humanity to business. #experienceTTEC

What you’ll be doing:

Manage a highly technical team of skilled employees that focus on all aspects relating to the Network and Security infrastructure supporting Teletech’s global presence. This position has functional responsible for the Network and Security technology verticals, including Design, Implementation and Operational support.

During a Typical Day, You’ll:

  • Managing the ongoing support and configuration of all elements of the company’s Security Infrastructure, including firewalls, IPS, web proxies and VPN devices.
  • Optimizing the performance and availability of security network and end-user infrastructures through the application of best practices such as performance monitoring, capacity planning and trend analysis and recommends improved methodologies.
  • Monitoring vendor interaction with company’s technology; identifies issues and provides guidance/support through to resolution. Ensures the timely delivery of required services. Maintains liaison with equipment manufacturers' and other vendors' representatives to ensure satisfactory support levels.
  • Assisting in the development and implementation of company’s technology strategy, including goals, priorities and policies relating to company’s information and communications management.
  • Manages the ongoing support and configuration of all elements of the company’s data network, including routers, switches, and circuits inventory.
  • Supervises technical support staff in maintaining efficient operation of Companies information and communication systems.
  • Optimizes the performance and availability of network and end-user infrastructures through the application of best practices such as performance monitoring, capacity planning and trend analysis and recommends improved methodologies.
  • Implements and maintains data network devices to provide for the 24X7X365 availability of the technology environment.
  • Creates and maintains documentation such as device and address inventories, verification of circuits and technology roadmaps as well as operational policies and procedures.
  • Works directly with other business units to ensure there is sufficient capacity in the network to connect all new internal and external connections.
  • Mentor employees, conduct performance evaluations, counsel, and provide disciplinary actions to assigned personnel, and works to facilitate individual and team development that drives positive results.
  • Capable of project managing complex technical projects and communicating status to Customers.
  • Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.
  • Ability to thrive in a fast paced, multi-cultural, customer-oriented environment.
  • Ability to workdays, evenings, and weekends as required; 24x7 support.
  • Exceptional documentation and communication skills.
  • Other duties as assigned by management

What You Bring to the Role:

  • Requires a minimum of 8-10 years’ experience in the network and security engineering and operations areas, with a minimum of 5 years management experience in an international company environment.
  • Experience managing international project and operations
  • Experience managing network and security engineering and/or operations teams at a corporate level
  • Experience with VoIP and Telephony systems in a large production network
  • Solid multi-site Network and Security Architecture and Engineering knowledge.
  • Advanced working knowledge and implementation skills of Cisco ASA, Palo Alto, CheckPoint, SourceFire, Bluecoat and IPSec/SSL VPN devices and associated technologies
  • Advanced working knowledge of WAN Protocols including but not limited to MPLS, and HDLC and routing protocols including EIGRP and BGP.
  • Advanced working knowledge and implementation skills of Cisco’s and HP Switching, Routing and wireless products preferred.
  • Working knowledge of Voice Over IP; experience with Cisco and Avaya VOIP Products preferred.
  • Advance knowledge of IP Routing, Quality of Service technologies with demonstrated implementation in a large enterprise organization
  • Advance knowledge of Security logging and reporting systems.
  • Skills in developing security/network policies, procedures and documentation required.
  • Proven skills in managing a Security Engineering team with a group of highly skill technical employees required with effective oral, written and communication skills are required
  • Effective oral, written and communication skills are required.
  • Experience with Cisco, HP and F5 preferred.

What You Can Expect:

  • Supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged.
  • A global team of curious lifelong learners guided by our company values.
  • Ask us about our paid time off (PTO) and wellness and healthcare benefits.
  • And yes... a great compensation package and performance bonus opportunities, benefits you would expect and few that would pleasantly surprise you (like tuition reimbursement) Visit https://mybenefits.ttec.com/?manual for more information.

About TTEC Our business is about making customers happy. That is all we do. Since 1982, we have helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Remote

Location/Division Quezon City, Metro ManilaPhilippines Job Requisition 03WCO Work From Home Yes
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