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Associate Administrator Systems Administration

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ITSSADP1 - Associate Systems Administrator

Bringing smiles is what we do at TTEC… for you and the customer. As a Global Sales Operations Support Senior Analyst working remotely, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

ISU Associate Administrator / Associate Administrator position provides Tier 1 and Tier 2 end-user provisioning and technical support. The position requires strategic thinking and problem-solving skills to apply documented processes to new problems as they are identified. It requires good customer interaction skills both written and verbal, and the ability to work co-operatively to meet deadlines and objectives. Successful candidate is also expected to work on different projects from time to time that may be assigned by team lead or manager.

Primary Duties and Responsibilities 

  • Provisioning and access management in the following but not limited to:  Active Directory, MS Exchange, Office 365, Security Groups, Distribution lists, Kerio Email, Portal DMZ, Zoom, Shared Folders, Skype, VPN Access, Sharepoint, Onedrive, FNP service, etc. 
  • Conduct industry audits related but not limited to Active Directory, Oracle and other systems supported
  • Provide end user support for but not limited to the following applications: Oracle HRMS, Taleo, Qualtrics,  Empower, TTEC University, ImageNow, Mosaic, TTECJobs.com, etc
  • Conduct regression testing and UATs; Conduct project and initiatives assigned to ISU Provisioning and internal trainings
  • Assist Team Lead on administrative tasks; Write/Extract management reports 
  • Will be assigned as “On-Call” staff during weekends and holidays; Creating business Power Point and video presentation from time to time
  • Creating/Updating documentations like SOPs; Job Aids, FAQs, etc.

Requirements & Qualifications

  • Candidate must possess at least a Bachelor's/College Degree, Computer Science/Information Technology or equivalent.
  • Experience in Active Directory, Powershell Scripting, Microsoft Exchange and Office 365 is an advantage
  • Experience in SQL is an advantage; Familiarity in ITIL is an advantage
  • Experience with any of the following applications: Windows 10, Sharepoint, Onedrive, Microsoft Office Communicator, Skype Business
  • Experience in supporting PC software including configuration, troubleshooting, and maintenance, or relevant technical training/degree from an accredited college, university or technical certification.
  • Working experience on a BPO company is an advantage; with strong, dynamic character, capable of dealing colleagues and business users effectively
  • Have the ability to work as part of a regional team across multiple countries, cultures and time-zones 
  • Applicants must be willing to work on shifting schedules including weekends and holidays; Applicants must be willing to do “on-call” duties
  • Strong interpersonal, team building and communications skills 
  • Strong analytical skills, with a practical approach to problem-solving; Ability to translate technical subjects for non-technical audience
  • Can demonstrate a commitment to continuous learning, obtaining appropriate certifications, and developing skills with ever changing technology
  • Must have good English communications skills

What You Can Expect

  • Dedication to your career growth and professional development
  • Actively diverse and inclusive culture 
  • Community-minded organization committed to giving back
  • Global team of curious lifelong learners guided by our company values
  • And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Remote

Location/Division Quezon City, Metro ManilaPhilippines Job Requisition 03UAG Work From Home Yes
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