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Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Human Resource Manager working hybrid in The Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing
Have a passion to bring value and contribution to people management agendas? Looking to make an impact on a company and its employees? You'll lead HR related functions as we grow our operation teams. As the main contact for our operations employees and managers, you'll help deliver HR processes and serve as a partner as you lead change management projects, support discussions, share best practices, and identify solutions to improve results. As the "trusted advisor" to leaders at multiple levels, you'll be the performance improvement driver as you guide positive changes in people management.

You'll report to HR Director. You'll contribute to the success of the business as you play an active part of the HR management team in EMEA, sharing ideas and potential answers to everyday challenges.

During a Typical Day, You’ll

  • Understand projects and goals for each team to identify gaps, propose solutions, and implement changes
  • Provide human capital solutions to challenges affecting the success of the business
  • Challenge the organizational structure of the internal client and propose changes
  • Monitor and report on progress toward each goal and project
  • Be the ultimate contact for all escalated HR issues
  • Participate in corporate-wide projects requiring a human capital perspective
  • Stay up to date with HR practices and changes in the marketplace that may affect our procedures (ie. Compliance with labor laws, best practices, and more)

What You Bring to the Role

  • Recent experience in a similar role ideally within a BPO Contact Center Environment
  • 5+ years' experience as a partner or HR leader providing operational support
  • Working knowledge of multiple office software applications, online communication tools and database technology
  • Ability to influence others by example and mentoring
  • Organizational development, project management and change management skills
  • Email and oral communication skills
  • High level of integrity and judgment

What You Can Expect

  • Supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Ask us about our paid time off (PTO) and wellness and healthcare benefits
  • And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

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About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.


Location/Division Pasay, Metro ManilaPhilippines Job Requisition 03U2N Work From Home Yes
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  • Human Capital / Talent Acquisition, PhilippinesRemove
  • Human Capital / Talent Acquisition, Pasay, Metro Manila, PhilippinesRemove

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