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Automotive Live Tour Host

Milton Keynes, United Kingdom

Overview

Our business is making customers happy! We’re bringing humanity to business. We're the people and advanced technology behind many of the world's most iconic brands.

Ready to brighten people’s days? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

You’re instrumental in impacting the client, customer, and employee experience. And our customer experience team is a big reason we’re an award-winning culture and company!

Being part of the TTEC family has its benefits

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    Free career development courses

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    Health & wellness programs

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    Paid time off & work-life balance

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    Community give back events

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    Referral & recognition programs

We’re working hard to earn your smile every day. Whether you work from home or at one of our amazing sites, we have benefits and programs to support you and your family.

Job Details

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Automotive Live Tour Host with TTEC in Milton Keynes, United Kingdom, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

Do you have a passion for cars and a love of providing great digital customer experiences? Whether it’s, providing live, online product consultations to current owners, virtual tours of vehicles to prospective customers, or creating engaging and inspiring video content for websites and social media, you’ll make the difference between an average or an exceptional customer experience.

Bring your natural ability to connect with people, share your enthusiasm for the product with them and facilitate their next interaction with the company. You'll host live personal virtual tours in a truly innovative Virtual Showroom to help get customers excited about the vehicle, answer their questions and then book a test drive at their local retailer of choice.  You'll combine your interest in virtually marketing cool products with the opportunity to work one to one with a customer to help them find the vehicle that fits their requirements, or to help existing drivers get the most from their vehicles. 

During a Typical Day, You’ll

  • Confidently deliver virtual face-to-face showcases of vehicles to prospective customers, working with them to establish their needs and help them move on in their decision process
  • As a product expert, showcase detailed knowledge of vehicles
  • Identify opportunities to create sales leads for retailers
  • Answer queries from existing owners and demo how to make use of their vehicle’s features
  • Create video content for use on brand websites and social media, support filming with script writing, presenting, video production and editing
  • Support the Live Tour Team Lead with daily and weekly reporting
  • Support the movement of vehicles in and out of the studio

What You Bring to the Role

  • Strong communication skills with an emphasis on being engaging
  • Interest in and ideally experience in creating video content for online media
  • Driving license
  • Attention to detail, including ability to develop in depth knowledge of automotive products
  • Tech savvy, with solid knowledge of Microsoft Office

What You Can Expect

  • Knowledgeable, encouraging, supporting and present leadership 
  • Diverse and community minded organisation
  • Career-growth and lots of learning opportunities for aspiring minds
  • Relocation assistance available
  • And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like private medical from day one, holiday entitlement and be clear on statutory holidays as well, paid sick entitlement
  • Visit https://mybenefits.ttec.com for more information.

A Bit More About Your Role

We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
In this role, you will report to the Team Lead and work with a team of virtual showroom hosts. Together, you’ll deliver a great customer experience through the Live Tour channel.

About TTEC

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. 
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

Location/Division Milton Keynes, England Job Requisition 03Z6D
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Testimonial Profile

“I feel very empowered. TTEC promotes transparency and teamwork and appreciates new ideas. TTEC believes in creating better professionals and has development programs. How empowered are we that we can earn and learn at the same time?!” Ankit, Senior Manager, Sales Delivery, TTEC India

Position Profile

What makes an amazing customer experience champion? Check it out below!

  • Empathetic listener
  • Helpful
  • Organized
  • Problem solver
  • Digitally savvy
  • Trustworthy

Career growth matters

When you join TTEC, your career path is as individual as you are. As you excel in your selected first role, you may decide that it’s the perfect fit. You’ll grow through added training and become even better. And you may also decide that you’d like to learn new skills or further expand on your previous experience. You’ll work with your manager to craft your personalized career journey. You could include growing into a team lead role, transitioning to training or workforce management, or maybe even recruitment where you’ll be a brand ambassador for that next TTEC affiliate.

Career Path

Our hiring process

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    Step 1 - Apply

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    Step 2 – Assessment

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    Step 3 – Interview

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    Step 4 – Potential job offer

We're excited you're interested in becoming part of our customer experience team. Applying for the role is the first step - and then we’ll be alongside you as you move through the application journey.

Learn more

Life at TTEC

Join our talent community

Whether you like working with clients, customers, or in a business support role, we have a position you’ll rock.

Interested In

  • Customer Care Representative, Milton Keynes, England, United KingdomRemove

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