Bilingual Back Office Customer Support Specialist (English/Spanish)

At Percepta, we bring first-class service across each market we support. 

• $ 90 hourly/ $15,600 monthly
• Schedule- Monday to Friday
• Performance bonus
• Legal and additional benefits.
• 12 vacation days,
• Vacation bonus 25% 1st year, successive years 50%.
•  Christmas bonus 15 days.
• Restaurant card after 90 days.
• Life insurance 24 months of salary.
• Bonus: as of the second year worked.
• Training programs.

• Employee reward program.

About Percepta

Established in 2000 as a joint venture between TTEC & Ford Motor Company, Percepta specializes in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

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