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Director, System Administration

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Bringing smiles is what we do at TTEC… for you and the customer. As a Director Identity Service Line working hybrid in India, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing -

We are seeking a highly skilled and experienced Director of Identity Access Management (IAM) to lead our IAM team and oversee the implementation and management of IAM solutions, particularly with expertise in SailPoint, Okta, or Ping Identity. The ideal candidate will play a critical role in ensuring the the security and efficiency of our organization's digital assets, systems, and data access

If you are a strategic thinker with a passion for IAM and have extensive experience with SailPoint, Okta, or Ping Identity, we encourage you to apply for this Director of Identity Access Management position. Join us in our commitment to safeguarding our digital assets and ensuring a secure and efficient operational environment.

During a Typical Day, You’ll

·Strategic Leadership:

oDevelop and execute an IAM strategy aligned with the organization's security and business objectives.

oProvide guidance and expertise on IAM best practices, trends, and emerging technologies.

·Team Management:

oLead and mentor a team of IAM professionals, fostering their growth and skill development.

oCollaborate with cross-functional teams to ensure seamless IAM operations.

·IAM Solution Management:

oImplement and maintain IAM solutions, including SailPoint, Okta, or Ping Identity, to manage user access, authentication, and authorization.

oMonitor, evaluate, and enhance IAM policies, processes, and controls.

·Security and Compliance:

oEnsure the organization's IAM practices are compliant with relevant regulatory requirements and industry standards.

oProactively identify and mitigate security risks and vulnerabilities.

·Access Governance:

oDefine and enforce access control policies to protect sensitive data and assets.

oImplement identity lifecycle management processes to efficiently manage user access.

·Vendor Management:

oCollaborate with vendors and third-party partners to optimize IAM solutions.

oEvaluate and recommend new IAM technologies as needed.

·Incident Response:

oDevelop/optimize and execute incident response plans related to IAM security incidents.

oInvestigate and remediate access-related security incidents.

What You Bring to the Role

oBachelor's/ master’s degree in computer science, or a related field

oOverall IT industry/IAM experience of 12+ years, Proven experience in IAM leadership roles, with at least 2+ years in a Director-level position.

oIn-depth knowledge of IAM solutions such as SailPoint, Okta, or Ping Identity.

oStrong understanding or enterprise technologies integrating/ augmenting IAM technologies e.g ERP/ Active Directory/ O365/ Cloud etc

oStrong understanding of security principles, access controls, identity life cycle and regulatory compliance.

oExcellent communication and leadership skills.

oRelevant certifications, such as CISSP, CISM, or vendor-specific IAM certifications, are a plus.

What You Can Expect

·Supportive of your career and professional development

·An inclusive culture and community minded organization where giving back is encouraged

·A global team of curious lifelong learners guided by our company values

·Ask us about our paid time off (PTO) and wellness and healthcare benefits

·And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit for more information.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI- Hybrid

#LI- Remote

Location/Division Hyderabad, TelanganaIndia Job Requisition 03RI0 Work From Home Yes
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