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Senior Payroll Specialist

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Senior Payroll Specialist

Bringing smiles is what we do at TTEC… for you and the customer. As a Senior Payroll Specialist working hybrid in Guadalajara Jalisco, México, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Mexico says it all!

What You’ll be Doing 
This position is to support the proper performance of the payroll core activities, such as: Voluntary and non-voluntary terminations paychecks calculations, upload/capture payroll requests, managing local payroll tax calculation-payment, saving fund loans, local payroll tasks, back up of Benefits process as: restaurant and grocery coupons monthly requests, follow up and resolution of any kind of discrepancies on these benefits. Address, validation, and resolution on Payroll incidences through ticketing tool. Assists in testing process to payroll system changes.
You'll report to the Payroll Manager.

During a Typical Day, You’ll

  • Upload payroll incidences, validate payroll taxes and validate Fonacot Loans to ensure accurate and timely payroll delivery,
  • Voluntary and non-voluntary terminations paychecks calculations
  • Reconcile and process Local Payroll Tax and process Savings Fund Loans
  • Load, reconcile and payment of Fonacot Loans
  • Escalates payroll and system issues as appropriate.
  • Delivery documents required to the Government Institutions as: FONACOT/ IMSS / INFONAVIT/ Secretaria de Finanzas

What You Bring to the Role

  • Begin bachelor’s degree or Unfinished bachelor’s degree related to administrative areas.
  • Able to respect and ensure strict confidentiality of employee and payroll data. High level of integrity and judgment
  • 2 – 3 years of experience in Payroll/HC
  • English skills
  • Excel (Intermédiate)
  • Delivers consistent, high-quality customer service.

What You Can Expect

  • Supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Ask us about our paid time off (PTO) and wellness and healthcare benefits
  • And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way

Location/Division Guadalajara, Jalisco Job Requisition 03WF8
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