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Mystery Shopper - Part-Time

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Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Mystery Shopper working in Daytona Beach, FL., you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

What You’ll Do

Looking for a flexible opportunity where you can impact the customer experience? You’ll visit beach and park toll collection locations to evaluate and provide feedback on improving the delivery of the customer experience. You’ll act as if you’re a regular customer, take mental notes of the experience, update the provided evaluation form, and submit your findings.

During a Typical Day, You’ll

  •  Drive to the toll locations in your personal vehicle, which may include driving on the sand. Mileage reimbursement will be paid at the current company standard
  •  Work independently
  •  Focus on details, be observant, and factual when you submit the evaluation forms to assess employee performance
  •  Work in an outdoor environment, subject to weather conditions, including heat and direct sun
  •  Submit reports (time sheets, mileage reports, visitation log) on time

You'll report to the Operations Manager. You’ll impact the customer experience through your insights and evaluation.

What You Bring to the Role

  •  High school graduate or equivalent or equivalent experience
  •  2 years + in the service industry
  •  Knowledge of computer (PC) including Microsoft Office applications (Excel & Word) and internet applications
  •  Excellent written, verbal, and interpersonal skills, including correct usage of grammar and terminology
  •  Well-developed time management skills
  •  Dependable, accurate, and detail-oriented to meet time constraints and deadlines
  •  Ability to adjust daily work schedule to meet timely deliverables, a flexible schedule, which could include occasional weekends or holidays

What You Can Expect

  •  Flexible scheduling 10-15 hours per week (30-50 hours per month)
  • The anticipated range is $15.25. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Location/Division Daytona Beach, FL Job Requisition 03UOM Work From Home No
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  • Quality / Process Improvement, Daytona Beach, Florida, United StatesRemove

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