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Bilingual Violation Enforcement Clerk - Spanish-English – Retail

Austin, Texas


Our business is making customers happy! We’re bringing humanity to business. We're the people and advanced technology behind many of the world's most iconic brands.

Ready to brighten people’s days? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

You’re instrumental in impacting the client, customer, and employee experience. And our customer experience team is a big reason we’re an award-winning culture and company!

Being part of the TTEC family has its benefits

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    Free career development courses

  • heart withstatus bar

    Health & wellness programs

  • person sitting reflecting

    Paid time off & work-life balance

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    Community give back events

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    Referral & recognition programs

We’re working hard to earn your smile every day. Whether you work from home or at one of our amazing sites, we have benefits and programs to support you and your family.

Job Details

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Bilingual Violation Enforcement Clerk – Spanish-English working onsite in Austin, TX, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

This position will require you to work at 2420 Ridgepoint Dr., Austin, TX 78754

What You’ll Do

Do you have experience is sales and negotiating? Collection and retention? Do you like research and resolving issues? Looking for an opportunity to learn more about the industry and gain direct management experience?

The Violations Enforcement Clerk is responsible for performing many functions such as account review, account maintenance, records maintenance, customer service, and ensuring that 100% of each step in the Habitual Violator program is processed accurately and within the timeframes defined. This is a full-time position. After the first 30 days onsite, you can move to a hybrid role where you will be in the office for 3 business days and 2 days remote. 

During a Typical Day, You’ll

  • Serve as the technical subject matter expert of program information and assist with customers’ questions by providing guidance and technical support when needed
  • Ensure agent activity meet or exceed metrics such as handle times, efficiency, and schedule adherence
  • Handle inbound calls with difficult questions and/or escalations from the customers
  • Identify and assist with issues on accounts and escalate calls to supervisor via email, phone and fax

What You Bring to the Role

  • Bilingual in Spanish and English
  • One-year prior call center or customer service-related experience
  • Knowledge and success in overall previous performance that includes Quality, Attendance, and scheduled adherence
  • Ability to work onsite in Austin, TX from 8am-5pm. After 30 days of strong performance, the position becomes a hybrid role where you will be in the office for 3 business days and 2 days remote

What You Can Expect

  • Supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged
  • Wage at $19.00-$19.75 plus performance bonus opportunities
  • A global team of curious lifelong learners guided by our company values
  • Ask us about our paid time off (PTO) and wellness and healthcare benefits

Visit for more information.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Location/Division Austin, TX Job Requisition 03WJ8
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Testimonial Profile

“I feel very empowered. TTEC promotes transparency and teamwork and appreciates new ideas. TTEC believes in creating better professionals and has development programs. How empowered are we that we can earn and learn at the same time?!” Ankit, Senior Manager, Sales Delivery, TTEC India

Position Profile

What makes an amazing customer experience champion? Check it out below!

  • Empathetic listener
  • Helpful
  • Organized
  • Problem solver
  • Digitally savvy
  • Trustworthy

Choose your own career path

When you join TTEC, your career path is as individual as you are. As you excel in your selected first role, you may decide that it’s the perfect fit. You’ll grow through added training and become even better. And you may also decide that you’d like to learn new skills or further expand on your previous experience. You’ll work with your manager to craft your personalized career journey. You could include growing into a team lead role, transitioning to training or workforce management, or maybe even recruitment where you’ll be a brand ambassador for that next TTEC affiliate.

Career Path

Life at TTEC

Join our talent community

Whether you like working with clients, customers, or in a business support role, we have a position you’ll rock.

Interested In

  • Customer Care Representative, Austin, Texas, United StatesRemove

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