Consultants

Who we are

We’re analysts and business architects. We’re technologists, designers and communicators. And we’re creatives and advisors too. We are the Consulting team.

What we do

We help global organizations solve their Customer Experience challenges and identify additional opportunities to attract, engage and retain profitable customers. We start by helping organizations re-think how they connect their brand with their customers and employees, then we guide them through the steps to achieving their new vision—from better utilization of their data and redesigning how they use systems and tools, to transforming their sales strategy and ensuring everyone has the motivation, mindset and skillset required to deliver an exceptional customer experience.

Who we do it for

We have the privilege of partnering with forward-thinking companies that share our passion for customer experience as a differentiator and are driven to make a genuine, lasting connection with their customers.

What it’s like to work in Consulting

Our Consulting segment feels like a consulting startup. It’s a great playground for your imagination where you can build deep relationships with clients, have a real influence on their business, and even influence the markets they operate in. Whether you’re working in Strategy & Operations, Insights, or Learning & Performance, you’ll collaborate closely with other creative thinkers who are solution-oriented, willing to take risks and follow their instincts.

In Consulting, you’ll have opportunities to:

Partner with global brands across multiple industries
Participate on exhilarating and diverse projects, many in international locations
Be bold, challenge boundaries and break new ground
Use your expertise to collaborate with talented colleagues and make a significant impact for our clients
Learn, grow and develop across a variety of practice areas

Hear from some of our consulting professionals

Michael B.,

Executive Director,
General Consulting

“What I like about working for TTEC Consulting is the breadth of services we offer and that we get to work closely with clients in a variety of industries. I prefer that variety to being locked into one function or business unit. I get a rush whenever I’m assigned to a new client because it means I get to bring a customer experience improvement point of view to another set of problems and challenges. Another positive aspect of working for TTEC Consulting is the culture we have developed within the team. Everybody is open and willing to share experiences and ideas to help each other deliver the best possible client outcomes.”

Geoff M.,

Executive Director,
General Consulting

“I work on TTEC Consulting’s Insights team where I help identify opportunities to solve clients’ customer experience problems using data and insights. I love the variety of work involved in my job and the opportunity to partner with some of the best brands in the world in multiple industries. I also like the tangibility of what I do. At the end of the day, we’re all customers, so improving a company’s customer experience is something I can really sink my teeth into.”

Louise E.

Executive Director,
Learning and Performance,
TTEC Digital

“I’ve been with TTEC for almost 18 years. In that time, I’ve progressed from Operations Manager, to Site Director, then to a director within our learning consulting team to the Executive Director of Innovation. I now oversee a global team - a very talented group of individuals who are always striving to deliver the most innovative digital learning solutions. I'm proud to have been given the opportunities I have, and would say to anyone that asks - TTEC is a great place to work, you’ll make great lasting friendships, and have the opportunity to grow with the company. I’ve never worked with a company that has not only said, but proven through action, that they would prefer to hire from within.”

Consultants

Who we are

What we do

Who we do it for

What it’s like to work in Consulting

In Consulting, you’ll have opportunities to:

Hear from some of our consulting professionals

Michael B.,

Geoff M.,

Louise E.

Browse open Consulting positions