VP, Sales Executive - Enterprise Market - Cloud Contact Center - Mid-Atlantic Region (VA, MD, DC, PA) in Springfield, VA, US at TTEC

Date Posted: 4/16/2018

Job Snapshot

Job Description

Vice President, Sales Executive – Enterprise Market – Cloud Contact Center - Mid Atlantic (VA, MD, DC, PA)


TTEC, the customer experience organization that powers the world's greatest brands, is hiring a VP, Sales Executive – Enterprise Market to join the mission of transforming customer experience and bringing humanity to business. This position will be selling our portfolio of contact center-as-a-service product solutions know as Humanify Technology Platforms to enterprise market clients.


Our goal is to build an organization of top-producing sales executives committed to the growth of our business and our purpose, mission, vision and values.  We’re looking for those who thrive on delivering success for our clients and themselves and who are focused on winning, as evidenced by a proven track record exceeding quota in a sophisticated selling environment.  As the door-opening relationship expert, you’ll work in deep collaboration with our pre-sales teams to bring our evolving and expanding solution set to market in creative and meaningful ways.  You’ll be challenged in our fast-paced environment - and with a competitive compensation package and uncapped commissions, you’ll be rewarded for meeting those challenges.


What the role entails :

  • Consultative solution-selling, providing solutions to complex client issues that drive mutually positive business outcomes in the customer engagement/care domain
  • Expert at cultivating relationships with decision makers in client organizations securing new business, new client accounts and maximize the value delivered by TTEC’s services
  • Act as a trusted advisor to client prospects by demonstrating a deep understanding of their business drivers, organizational imperatives, customer experience challenges, and offer solutions utilizing persuasive win themes and effective sales strategies
  • Support all stages of the sales process, maintaining sales control and guiding internal teams to collaborate and rally around development of innovative solutions to meet or exceed identified sales targets
  • Possess an in-depth understanding of cloud contact center technologies and solutions
  • Consistent execution of TTEC’s sales process including forecast accuracy, account planning, territory management and maintaining account detail in our CRM platform
  • Maintain competitive knowledge and focus, continuously grow and develop professionally
  • Live TTEC’s values


Qualifications

  • 8 years’ experience in a consultative sales environment, with experience in customer engagement, products, services or contact center capacity is required
  • Strong experience with cloud contact center technologies and solutions
  • Demonstrated experience selling solutions that deliver amazing customer experiences
  • Evidence of prior, consistent success exceeding or meeting targets for multi-year, multi-million dollar deals
  • Proven ability to initiate, develop and grow C-level and senior relationships within target client organizations – and influence purchase and buying decisions
  • Demonstration of sales acumen, critical thinking, solution development, intellect, drive, executive presence
  • Proven experience building excellent client relationships, offering value added, insightful and strategic insight into their business
  • Ability to develop and conduct effective proposals and presentations with decision makers
  • Knowledge of the full life cycle of the sales process from prospecting to close, prescribes to funnel management
  • Bachelor’s degree; Masters or advanced degree a plus




Who We Are :


TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital, to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other. 


What We Offer :

  • Performance equity, variable incentive bonus plan, 401K company match, tuition reimbursement
  • Global career mobility, professional development, employee recognition programs
  • State of the art technology which allows for seamless global connectivity
  • Rich wellness program and incentives
  • Learning and career growth opportunities via our global footprint

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