(IN) Sonus SIP Support Engineer in Quezon City at TTEC

Date Posted: 5/14/2018

Job Snapshot

Job Description

TeleTech is seeking a Sonus SIP Support Engineer to join our IT team.
We’re a global company that is 46,000 employees strong. Together, we are transforming the world of customer experience by helping our clients design and deliver simpler, more effective, efficient, and human customer service experiences that inspire customer loyalty and boost company profits.

Our global IT organization of 600 supports the entire enterprise that encompasses over 40,000 endpoints across our businesses aligned in four pillars - Customer Care, Technology Services, Strategy Services, & Growth Services.

What you’ll be doing :
The Sonus / SIP operations Engineer responsible for ongoing maintenance and troubleshooting of approximately 40,000 SIP stateful voice ports (with potential scalability to 100,000 SIP ports) on latest Sonus SIP environment. This is a global environment which will integrate with multi-vendor ACD strategy.

You will be responsible for :
• Troubleshoot new communication projects
• Troubleshoot peering for both customer and carrier facing SIP networks
• Troubleshoot open architecture supporting a multi-vendor and proprietary ACD integration strategy
• Monitor and capacity manage the enterprise SIP infrastructure
• Create and maintain documentation for all assigned SIP / VoIP network designs.
• Liaison with vendors and third-party providers.
• Provides escalated 24x7 levels of troubleshooting and support the SIP / VoIP infrastructure
• Managing complex technical escalations, and communicating status to Customers.

Desired Skills and Experience :
• 2 years of experience working with SIP / VoIP engineering
• 2 years of experience in IP Voice technologies.
• In-depth knowledge and implementation skills of next generation communications such as SIP-VoIP/Digital Voice.
• Intermediate knowledge of LAN/WAN systems, networks, and applications
• Experienced interfacing with vendors for new technology development and collaboration
• Demonstrated knowledge of VoIP; experience with Cisco and Avaya VoIP Products.
• Demonstrated knowledge of IP Routing, Quality of Service technologies with demonstrated implementation in a large enterprise organization.
• BA/BS degree or equivalent experience

For more information and to find more sales jobs at TeleTech, please visit our website at ttechjobs.com and sign up for our talent community while you’re there.