Senior SIP Administrator - ITNETTCP3 (Araneta) in Quezon City at TTEC

Date Posted: 2/14/2018

Job Snapshot

Job Description

Job Title :   Senior SIP Administrator
Job Code : ITNETTCP3

TeleTech is seeking a Operations SIP Engineer to join our IT team based in Araneta, Cubao.
We’re a global company that is 46,000 employees strong. Together, we are transforming the world of customer experience by helping our clients design and deliver simpler, more effective, efficient, and human customer service experiences that inspire customer loyalty and boost company profits.

Our global IT organization of 600 supports the entire enterprise that encompasses over 40,000 endpoints across our businesses aligned in four pillars - Customer Care, Technology Services, Strategy Services, & Growth Services.

What you’ll be doing :

The Sonus / SIP operations Engineer responsible for ongoing maintenance and troubleshooting of approximately 40,000 SIP stateful voice ports (with potential scalability to 100,000 SIP ports) on latest Sonus SIP environment. This is a global environment which will integrate with multi-vendor ACD strategy.

You will be responsible for :
• Implement, test and troubleshoot new communication projects
• Implement, test and troubleshoot peering for both customer and carrier facing SIP networks
• Implement, test and troubleshoot open architecture supporting a multi-vendor and proprietary ACD integration strategy
• Monitor and capacity manage the enterprise SIP infrastructure
• Create and maintain documentation for all assigned SIP / VoIP network designs.
• Liaison with vendors and third-party providers.
• Provides escalated 24x7 levels of troubleshooting and support the SIP / VoIP infrastructure
• Managing complex technical escalations, and communicating status to Customers.

Desired Skills and Experience :

• 3 years of experience working with SIP / VoIP engineering
• 5 years of experience in IP Voice technologies.
• In-depth knowledge and implementation skills of next generation communications such as SIP-VoIP/Digital Voice.
• Expert knowledge of LAN/WAN systems, networks, and applications
• Experienced interfacing with vendors for new technology development and collaboration
• In-depth knowledge of VoIP; experience with Cisco and Avaya VoIP Products.
• In-depth knowledge of IP Routing, Quality of Service technologies with demonstrated implementation in a large enterprise organization.
• BA/BS degree or equivalent experience

What We Offer :

• A fun, challenging and rewarding work environment
• Professional development and tuition reimbursement
• Paid time off and leave of absence programs
• Rich wellness program and activities along with wellness incentives
• Above & beyond employee recognition programs
• Access to local discounts to services
• Social activities including employee events and social hours

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