Senior Trainer, Learning & Leadership Development - Novaliches in Quezon City at TTEC

Date Posted: 4/17/2018

Job Snapshot

Job Description

Global Leadership and Development Senior Trainer

Serves as a contributing Leadership Development team member through active and effective engagement and implementation of the following role categories :
Leadership Development Delivery & Support
  • Facilitates, supports and coordinate delivery logistics for TeleTech Leadership Institute (TLI), Talent Development (TDP)curriculums and initiatives as requested
  • Coordinates, facilitates & supports any Operational Leadership Development initiatives as requested by site or program leadership.
  • Conducts/Facilitates Team Building Events as requested
  • Facilitates T3 sessions as needed

Operational Engagement
  • Provides operational implementation support to leadership development initiatives through conducting triad sessions, providing feedback on effective action plans and other activities as prioritized by GLD leadership.
  • Implements set program and course policies, procedures and processes in the site to ensure effectiveness, resource maximization and internal client satisfaction.
  • Serves as link between the LD Team and the site
  • Communicates to the LD leadership relevant site issues and concerns.
  • Represents Leadership Development in site CLT meetings, regularly scheduled site events and special activities.
  • Attends program calibration calls to stay up to date on changes within program

  • Assists operational program leaders in planning course offerings and schedule of courses.
  • Ensures that site records and documents related to LD interventions/ activities are up-to-date, complete, accurate, secure, well-maintained/organized, aligned with LD standard formats and easily available.
  • Ensures that accurate and complete program/course reports needed by management are prepared and submitted on a timely manner.

Support Development Cycle
  • Provides Training Needs Analysis support  to operational partners.
  • Executes leadership development initiatives thoroughly and monitors ROI of them
  • Gathers and provides feedback to support the development and refinement of GLD and site based leadership development programs
  • Contributes ideas in the planning, execution and continuous improvement of activities/ courses/ policies/ processes
  • Assists in development of course design, instructional materials, evaluation and post-event tools.

Skills Required :
  •  Great interpersonal skills in dealing with a diverse population
  • Open, honest, and empathetic manner when dealing with people
  •  High customer service orientation. High level of integrity, honesty, and judgment
  •  Ability to respect and ensure strict confidentiality of customer data
  •  Demonstrated multi-tasking capability and proven success in fast paced environment
  • Strong attention to detail and desire to follow procedures
  • Strong verbal and written communication skills
  •  Proficient English, both written and verbal
  • Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle & Kronos
  • Background as Trainer or personnel with experience delivering 
  • trainingTrainer Certification
  • Coaching skills
  • Reporting

Required Qualifications :
  • Bachelor Degree
  • Trainer in the BPO industry, preferably some operations experience as well

Lead Everyday w Do the Right Thing w Reach for Amazing w Seek First to Understand w Act as One w Live life Passionately

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