Senior Manager, Talent Acquisition and Human Capital in Montreal, Quebec, CA at TTEC

Date Posted: 9/16/2018

Job Snapshot

Job Description

TTEC (formerly TeleTech) is seeking a Senior Manager, Talent Acquisition & Human Capital to join our Enterprise Services team.  The preferred location for this role is Montreal, Quebec.
 
What you’ll be doing : 
The Senior Manager of Talent Acquisition/ Human Capital aids in designing and executing our TA strategy to support high volume recruitment across multiple provinces in Canada as well as manages a team of HC Generalists to meet human capital needs such as identifying human capital solutions that will enhance bottom-line results and improve employee related gross margin and employee retention. The role will partner with TTEC’s TA Marketing team to develop a robust sourcing strategy to attract top talent and meet operational hiring demands. The Senior Manager will also ensure that their team of 5-10 recruiters are following all Talent Acquisition related processes and utilizing technology systems appropriately. This role will require the ability to quickly adapt plans and shift directions in order to meet changing business requirements. The Senior Manager will also be responsible for forming and maintain positive relationships with internal Operations stakeholders meeting with site leadership regularly to identify challenges and problems that can be addressed by Human Capital, and assist the HC Director to develop strategy and organize the team to respond to these challenges while maintaining a high level of customer service to all stakeholders.  This role will also ensure 100% compliance with all local laws and regulations.  This is challenging position that is suited for a highly-energy individual who can motivate their team to consistently meet aggressive goals.
 
What you’ll bring to us :
  • Overall accountability for associate level recruitment in Canada
  • Leads a recruiting team of 5-10 recruiters by providing day-to-day control and direction on applicant assessment, selection and offer, and 2-5 generalists to develop plans to support change management, turnover reduction, improved employee relations, management development, process reengineering, compensation restructuring, employee transition plans, or any other HC support necessary to meet business goals
  • Responsible for hiring 300-500 associates per month 
  • Collaborates with Operations leadership on all recruitment needs within Canada to ensure associate hiring and business support vacancies are filled timely and ensure profile alignment
  • From time to time, participates in presentations to existing and potential clients on high volume recruiting methodologies, sourcing strategies and applicant assessment, employee retention strategies, or other HC related data, process, etc.
  • 100% compliance with and implementation of HC technology, programs and processes within CAN

What skills you’ll need :

  • Bachelor’s Degree preferred
  • HR Certification preferred (though not required)
  • 5-10 years HR Manager experience (call center industry preferred)
  • Previous experience supporting 3,000 employee population
  • Strong knowledge of Microsoft Office (Excel, Word, Outlook, PPT, etc.)
  • Strong knowledge in multiple TA/HC disciplines (marketing, talent assessment, compensation, recruiting, employee relationship, legal, etc.).
  • 8 years strong experience in high-volume recruitment
  • 3 years strong experience in a manager level role responsible for a team of recruiters and human capital professionals
  • Expertise of CAN labor law (QC, PEI, NB, ON, and possibly other provinces based on expansion)
  • Proven ability to build relationships of trust with executive-level leaders. Ability to influence leaders and team members of differing viewpoints to create positive outcomes
  • High level of integrity and judgment
  • Ability to manage multiple, complex, on-going projects
  • Ability to minimize the number and severity of employment claims against TTEC.
  • Knowledge of business technologies, metrics, local and state employment laws
  • Knowledge of healthcare licensing strongly preferred
  • Strong email and oral communication skills
  • Process Improvement Certification is a nice to have (six sigma, ISO 9000, etc.)


 
Who We Are :
TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
 
Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients.  Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TTEC’s business processes and operations.

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