Principal Business Analyst in Mandaluyong at TTEC

Date Posted: 4/17/2018

Job Snapshot

Job Description

TeleTech is seeking a Principal Business Analyst to join our Technology Information Group.  We’re a global company that is 46,000 employees strong. Together, we are transforming the world of customer experience by helping our clients design and deliver simpler, more effective, efficient, and human customer service experiences that inspire customer loyalty and boost company profits.
 
Our global IT organization of 600 supports the entire enterprise that encompasses over 40,000 users across our businesses aligned in four pillars - Customer Care, Technology Services, Strategy Services, & Growth Services.
 
What you’ll be doing : 
 
As a Principal Business Analyst, Automation CoE you will be a key member of the Technology and Innovation Group at TeleTech.  Working with cross-functional teams from different business units to identify, scope, document and deliver results on Automation initiatives that will help transform TeleTech business.  You will be responsible for leveraging critical thinking to ensure all initiatives are accurately scoped, processes mapped, and test plans documented for the successful implementation of Automation solutions.
 
You will be responsible for :
  • Understanding business requirements and clearly documenting them for our Automation Engineering team to deploy automation projects in an optimal manner
  • Serves as a key resource on complex and / or critical automation projects
  • Performs complex conceptual analysis
  • Ready development for automating manual workflows using Robotic Process Automation
  • Facilitating the mitigation of risks and issues throughout the Automation deployment phase
  • Drive end to end business and technical solution by coordinating various phases of development cycles
  • Demonstrated ability to perform root cause analysis to identify and recommend test scope and test approach improvements

Desired Skills and Experience :
  • High School Diploma / GED (or higher)
  • 5 years of Business Analyst experience that includes some time spent gathering and documenting business requirements
  • 5 years of experience in process evaluation, process deconstruction, process improvement, solutioning, testing, and / or remediation
  • Previous experience in business analysis, reporting, problem identification, resolution and root cause analysis
  • Previous experience working with Microsoft Excel, Microsoft Visio, and Microsoft PowerPoint (ability to create, edit, track)

 
What We Offer : 
  • A fun, challenging and rewarding work environment
  • Performance equity, variable incentive bonus plan, 401K company match
  • Professional development and tuition reimbursement
  • Paid time off and leave of absence programs
  • Rich wellness program and activities along with wellness incentives
  • Above & beyond employee recognition programs
  • Access to local discounts to services and entertainment venues
  • Social activities including employee events, social hours, take your kids to work day, holiday luncheons & patio grill summer concert series

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