Principal Business Analyst in Mandaluyong at TTEC

Date Posted: 5/15/2018

Job Snapshot

Job Description

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TTEC is seeking a (Title) to join our IT team based at our HQ in Denver, CO. We’re a global company that is 46,000 employees strong. Together, we are transforming the world of customer experience by helping our clients design and deliver simpler, more effective, efficient, and human customer service experiences that inspire customer loyalty and boost company profits.

Our global IT organization of 600 supports the entire enterprise that encompasses over 40,000 users across our businesses aligned in four pillars - Customer Care, Technology Services, Strategy Services, & Growth Services.

What you’ll be doing :  
As a Business Analyst, Automation CoE you will be a key member of the Technology and Innovation Group at ttec.  Working with cross-functional teams from different business units to identify, scope, document and deliver results on Automation initiatives that will help transform TTEC's business.  You will be responsible for leveraging critical thinking to ensure all initiatives are accurately scoped, processes mapped, and test plans documented for the successful implementation of Automation solutions.

You will be responsible for :

  • Understanding business requirements and clearly documenting them for our Automation Engineering team to deploy automation projects in an optimal manner
  • Serves as a key resource on complex and / or critical automation projects
  • Performs complex conceptual analysis
  • Ready development for automating manual workflows using Robotic Process Automation
  • Facilitating the mitigation of risks and issues throughout the Automation deployment phase
  • Drive end to end business and technical solution by coordinating various phases of development cycles
  • Demonstrated ability to perform root cause analysis to identify and recommend test scope and test approach improvements

Desired Skills and Experience :

  • 5 years of Business Analyst experience that includes some time spent gathering and documenting business requirements
  • 5 years of experience in process evaluation, process deconstruction, process improvement, solutioning, testing, and / or remediation
  • Previous experience in business analysis, reporting, problem identification, resolution and root cause analysis
  • Previous experience working with Microsoft Excel, Microsoft Visio, and Microsoft PowerPoint (ability to create, edit, track)

What We Offer :

  • A fun, challenging and rewarding work environment
  • Performance equity, variable incentive bonus plan
  • Professional development and tuition reimbursement
  • Paid time off and leave of absence programs
  • Rich wellness program and activities along with wellness incentives
  • Above & beyond employee recognition programs
  • Social activities including employee events and social hours

For more information and to find more sales jobs at TTEC, please visit our website at and sign up for our talent community while you’re there. 



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