Human Capital Business Partner in St Leonards, NSW, AU at TTEC

Date Posted: 1/11/2018

Job Snapshot

Job Description


TTEC (Formerly TeleTech) is seeking a Human Capital Business Partner to join our Enterprise Services team based in our corporate office in St. Leonards. 
 
Our Human Capital Team brings significant value and contribution to our company by serving in a strategic advisory capacity to internal stakeholders, helping TTEC (Formerly TeleTech) optimize our valuable people resources to drive business objectives. 
 
What you’ll be doing : 
Human Capital Business Partners support assigned business units and leaders to strategically identify and address Human Capital needs. They develop and implement human capital initiatives in support of key business goals and strategies. They proactively identify human resource initiatives that will substantially enhance bottom line results and improve employee related gross margins. Over time, Human Capital Business Partners establish themselves as indispensable members of the leadership team.
 
What you’ll bring to us :

  •  Understand all key business initiatives and goals for each supported business area.
  • Deliver talent solutions to challenges affecting the success of the business.
  • Collaborate with a team of Human Capital professionals to deliver outstanding talent initiatives to the business.  
  • Develop a "Trusted Advisor" relationship with key leaders at multiple levels.  
  • Partner with and leverage COE teams across human capital, payroll, and legal.
  • Leverage reporting and data to drive analytics to better understand talent aligned to business results. 
  • Participate in leadership meetings and drive the talent agenda. 
  • Participate on project teams for company driven initiatives requiring a human capital perspective.



 
What skills you’ll need :

  • Bachelor’s Degree
  • Strong understanding of TTEC (Formerly TeleTech)'s business, core values, and goals
  • Minimum of 8 years of related HR experience
  • Plus to have experience in consulting, technology and professional services
  • Strong knowledge in multiple HR disciplines (total rewards, talent acquisition, performance management, employee relations, etc.)
  • Proven ability to build relationships of trust with leadership (Vice President and Director level) 
  • Ability to influence leaders and teams of differing viewpoints to create positive outcomes
  • Strong communication skills   
  • Ability to coach people leaders
  • Working knowledge of HRIS systems, talent strategies, TR philosophies, TA approaches
  • Passion for customer engagement 



  
Who We Are :
TTEC (Formerly TeleTech) is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.


Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients.  Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TTEC (Formerly TeleTech)’s business processes and operations.


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