Customer Relations Specialist fluent in German in Sofia, Sofia City, Bulgaria at TTEC

Date Posted: 5/17/2018

Job Snapshot

Job Description

Here at TTEC (formerly TeleTech), we provide our employees with :

• Extensive training programs;
• Environment that stimulates achievement and excellent customer service;
• Competitive remuneration package;
• Access top notch business best practices;
• Work in a challenging and pleasant business environment;

So join our team of upbeat professionals and support some of the most successful organizations on the planet! It is people just like YOU that make TTEC (formerly TeleTech) a great place to work at.

In this position, you will :

• Receive customer complaints (via email) to enable effective resolution of the customer’s complaint, ensuring that the complaints are captured accurately and resolved in a timely manner;
• Verify the request details with the customer. Investigate the complaint, coordinate with other departments to identify best course of resolution, in a timely manner;
• Keep customer, as well as key internal stakeholders, informed until full complaint resolution. Demonstrate sense of urgency. Provide end to end ownership of the complaint and single point of contact for customer;
• Communication with local country business organization and other HP or partner business entities required to help with complaint resolution;
• Provide administrative support to the local country organization;
• Execute data quality checks to ensure consistency and accuracy of reporting.

How you fit in?

We want people who have the drive to invent solutions for tomorrow’s problems. People who have empathy for the experiences customers go through and the passion to make them better. Additionally, you need :

• Fluency in German;
• Good English (internal communication only);
• Ability to work under pressure;
• Proactivity. Eagerness to learn and improve;
• High level of planning and organizational skills;
• Previous experience in customer facing environments would be considered of an advantage;
• Experience in MS Office Products;

Join our team of upbeat professionals and support some of the most successful organizations on the planet! It is people just like YOU that make TTEC (formerly TeleTech) a great place to work at.

Click on the Apply Online button to let us know about you.

All documents will be treated in the strictest confidentiality.
Only short-listed candidates will be invited for an interview.

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