Avaya Senior Administrator - ITNETTCP3 (Araneta) in Quezon City at TTEC

Date Posted: 3/14/2018

Job Snapshot

Job Description

Job Code : ITNETTCP3
Job Title :  Senior Avaya Administrator

TeleTech is seeking a Avaya Engineer to join our IT team.
We’re a global company that is 46,000 employees strong. Together, we are transforming the world of customer experience by helping our clients design and deliver simpler, more effective, efficient, and human customer service experiences that inspire customer loyalty and boost company profits.

Our global IT organization of 600 supports the entire enterprise that encompasses over 40,000 endpoints across our businesses aligned in four pillars - Customer Care, Technology Services, Strategy Services, & Growth Services.

What you’ll be doing :
The Avaya Engineer is responsible for the implementing and troubleshooting of approximately 20,000 Avaya call center agents. This is a global environment which will integrate with multi-vendor ACD strategy.

You will be responsible for :
• Implementation, testing and troubleshooting of a Global Avaya Solution including Aura cloud deployments, Aura, Call Center Elite, SM, SMGR, CMS, CDR, AES, EDP, EP, EMC and Snap Ins
• Implementation, testing and troubleshooting of the Teletech customer Call Center solutions
• Working with the Teletech on site IT resources to add new sites and troubleshoot existing sites a global corporate environment

Desired Skills and Experience :
• 3 years of experience working with Avaya / SIP / VoIP engineering
• 5 years of experience in IP Voice technologies.
• Expert knowledge of LAN/WAN systems, networks, and applications
• Experienced interfacing with vendors for new technology development and collaboration
• In-depth knowledge of VoIP; experience Avaya VoIP Products.
• In-depth knowledge of IP Routing, Quality of Service technologies with demonstrated troubleshooting in a large enterprise organization.
• BA/BS degree or equivalent experience

What We Offer :
• A fun, challenging and rewarding work environment
• Professional development and tuition reimbursement
• Paid time off and leave of absence programs
• Rich wellness program and activities along with wellness incentives
• Above & beyond employee recognition programs
• Access to local discounts to services
• Social activities including employee events and social hours

For more information and to find more sales jobs at TeleTech, please visit our website at ttechjobs.com and sign up for our talent community while you’re there.