Supervisor, Talent Acquisition

Talent Acquisition Country Supervisor

Your potential has a place here with TTEC’s award-winning employment experience. As a Supervisor working on site in Athens, you’ll be a part of bringing humanity to business. #experienceTTEC

Job Summary:

The Country Talent Acquisition Supervisor supports the execution of the recruitment strategy across the country and manages day-to-day talent acquisition operations. Reporting to the Country Talent Acquisition Manager, this role supervises a team of recruiters, coordinates high-volume or strategic hiring efforts, ensures process consistency, and helps deliver a high-quality candidate and hiring manager experience. The supervisor plays a key role in aligning the team with business hiring needs and ensuring operational excellence throughout the recruitment process.

Key Responsibilities:

Team Supervision & Daily Operations:

• Lead, coach, and develop a team of recruiters and/or sourcing specialists to meet hiring goals.
• Monitor workload distribution and ensure recruitment activities are completed on time and with quality.
• Support the team in filling open roles across functions and levels by providing guidance on sourcing, screening, and selection.

Recruitment Execution:

• Manage end-to-end recruitment for support functions.
• Ensure consistent application of the recruitment process, tools, and templates across the team.
• Drive best practices in candidate assessment, interview coordination, and hiring manager collaboration.

Stakeholder Collaboration:

• Partner with hiring managers to understand workforce plans and role requirements.
• Act as a liaison between recruiters and business stakeholders to ensure hiring expectations are aligned.
• Escalate key challenges or market intelligence to the Country Talent Acquisition Manager.

Reporting & Process Improvement:

• Monitor recruitment KPIs (e.g., time-to-fill, quality of hire, candidate experience scores) and provide regular updates to the Talent Acquisition Manager.
• Identify process gaps or inefficiencies and propose improvements to enhance recruitment effectiveness.
• Maintain accurate data in the applicant tracking system and support audit/compliance needs.

Employer Branding & Candidate Experience:

• Ensure a consistently positive candidate experience at every stage of the process.
• Support local employer branding initiatives through job postings, events, and social media engagement.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 3–5 years of experience in talent acquisition, with at least 1–2 years in a lead or supervisory role.
• Proven experience managing multiple open requisitions and meeting hiring deadlines.
• Strong knowledge of recruitment tools and ATS/CRM platforms (e.g., Workday, SAP SuccessFactors, Greenhouse, Taleo).
• Familiarity with local labor laws and recruitment compliance requirements.

Preferred Competencies:

• Leadership and coaching skills
• Strong organizational and time management abilities
• Excellent communication and interpersonal skills
• Analytical mindset and attention to detail
• Fluency in English and ideally 1 other European language.

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel

valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.